Nayan logo

Nayan is de partner waarop merken en producenten een beroep doen om online verkoopkanalen te ontwerpen, bouwen en beheren. Voor elke online shop die dat wenst, slaan we de goederen op en verzorgen we de internationale distributie ervan. Voor anderen integreren we ons platform met hun SAP/ERP-backend. Met een minimum aan investeringen van uw kant, breiden we uw klantenbestand uit, integreren we uw online en offline verkoopkanalen, verbeteren we uw marge en verhogen we uw verkoop.

www.nayan.be

Op zoek naar een CUSTOMER CARE AGENT

  • Provide exceptional customer service by responding to all inbound calls, voicemails and emails

  • Proactively seek answers for customer questions and concerns

  • Assist new and existing customers with website navigation, product questions, payment issues, shipping options, and delivery questions

  • Resolve customer inquiries in an effective and efficient manner

  • Accurate order entry for individual and corporate clients

  • Report and track key customer care metrics

DAILY TASKS INCLUDE:

Pre-sales:

  • Handle phone and email requests

  • Process new orders coming in via order management systems

Support on-going order (pre-delivery):

  • Respond to customers’ requests for information related to orders

  • Check orders for potential fraud and follow-up

  • Resolve transit issues

Post delivery:

  • Manage and process returns

  • Support Finance Team with refund management

REPORTS TO:

Head of Customer Care

RESPONSIBILITIES

  • Enjoys a challenge and learning new systems, programs and products

  • Desires work in a fast paced, high volume, changing environment

  • Is an active listener who can show empathy, patience, and problem-solving in a non-scripted environment

  • Is passionate about learning and strives to gain new knowledge about product and service changes

  • Multi-tasks with ability to prioritize multiple tasks.

  • Has excellent data entry skills and the ability to utilize multiple applications to look up and process orders

  • Is detail oriented

Wat wordt er van jou verwacht?

  • Bachelor or Master or equivalent through work experience
  • Fluent in the requested language(s) : FR, DE, EN and NL. SE , IT and/or ES are a plus.
  • Exceptional customer service and interpersonal phone etiquette skills
  • Understanding of call center performance
  • Warm, friendly, and helpful personality
  • A team player

gewenste ervaring

geen ervaring

Wat bieden wij jou aan?

  • An exciting environment, working with global brands in a dynamic B2C context and with a diverse team
  • On the job and ongoing learning opportunities
  • An informal company culture where you can truly make a difference
  • An attractive salary
  • Meal vouchers